James K Smith

IT Support for Small Businesses

About Me

Dynamic and results-oriented IT professional with a strong foundation in system and network administration, cloud platforms, and project management. My career has spanned from providing freelance IT services for small businesses to playing a pivotal role in IT expansions at CoreWeave and Cookies Dept. Stores. I am proficient in a wide range of technologies with demonstrated ability to lead large IT projects, manage cloud infrastructure, and ensure seamless deployment and management of IT solutions. Committed to leveraging technology to meet business needs and enhance operational efficiency

  • Location Brooklyn, NY
  • Phone (781) 854-6165
  • e-mail James@jamesksmith.com

What I Do

On-Premise IT Services

For small businesses seeking comprehensive on-premise IT solutions, I offer a wide range of services designed to create a secure, efficient, and reliable technology environment. Specializing in networking, workstation, and server solutions, I ensure that your business infrastructure meets the highest standards of performance and security. My services include the deployment and management of point of sale (POS) systems equipped with PCI-compliant payment processing to safeguard your transactions and customer data. I provide secure Wi-Fi setup for both your business operations and your customers, ensuring a seamless and secure experience. To guarantee maximum uptime, I implement redundancy measures across critical systems, ensuring that your business remains operational even in the face of hardware failures or other unforeseen issues. Whether you're looking to upgrade your existing IT setup or establish a new, robust infrastructure, my on-premise IT services are tailored to support the unique needs of your small business, enabling you to focus on growth and customer satisfaction.

Microsoft Office 365 & Google Workspace

For small businesses aiming to streamline their operations and foster collaboration, deploying Google Workspace and Microsoft Office 365 presents a transformative opportunity. I specialize in customizing and implementing these powerful suites to align with your unique business requirements. From email and document sharing to video conferencing and cloud storage, Google Workspace and Office 365 offer a comprehensive set of tools that can enhance communication, productivity, and teamwork across your organization. I provide a seamless setup and management process, ensuring minimal disruption to your operations.

Cloud Services

I offer specialized cloud services tailored to the diverse needs of small businesses, encompassing a wide range of serivce platforms including Amazon Web Services (AWS) and Microsoft Azure. My expertise extends to setting up and administering cloud infrastructures, ensuring businesses can tap into the vast benefits of cloud computing without the complexity. From deploying serverless architectures on AWS and Azure to integrating QuickBooks for seamless financial operations, and utilizing Zendesk to enhance customer support, my services are designed to provide comprehensive cloud solutions. Whether you're looking to migrate to the cloud, optimize existing cloud deployments, or implement new cloud-based applications, I am committed to delivering solutions that drive growth, improve efficiency, and transform the way you do business.



Computer Science Tutoring

I offer tailored tutoring services designed to introduce new students to the fundamentals of Python, HTML, and JavaScript. My approach is hands-on, focusing on practical exercises and real-world projects that instill a deep understanding of coding principles, logic, and problem-solving skills. I also offer specialized tutoring for financial professionals aimed at harnessing the power of Python, particularly focusing on its powerful libraries, NumPy and pandas. These sessions are designed to elevate your data analysis capabilities, enabling you to perform complex financial analyses, automate data processing, and create predictive models that can inform investment decisions and risk management.

Resume

Experience

2022 - Current

IT Services for Small Businesses

As a freelance IT consultant, I've provided comprehensive support and solutions to small businesses, tailoring services to meet unique technological needs. My expertise encompasses setting up and maintaining network systems, ensuring cybersecurity, troubleshooting hardware/software issues, and deploying cloud services for enhanced collaboration and efficiency. My proactive approach and dedication to staying ahead of technological trends have empowered my clients to optimize their operations, minimize downtime, and secure their digital assets, thereby fostering growth and technological resilience in their businesses.

2022
CoreWeave

IT Specialist

As the first in-house IT Specialist at CoreWeave, I spearheaded the development of the IT infrastructure to support the company's rapid expansion. My role involved managing cloud-based virtual work environments, deploying mobile device management and CrowdStrike to secure employee devices, creating internal IT procedures and documentation, and administering Okta SSO along with various services used across the organization. This position demanded a high level of coordination, technical skill, and strategic planning to ensure a scalable and secure IT framework for the company.

2018 - 2021
Cookies Dept. Stores

System Administration

As a System Administration & Support Specialist, I played a pivotal role in modernizing the IT infrastructure for five retail locations, a corporate office, and an e-commerce fulfillment center. My responsibilities included managing over 200 Windows workstations and POS systems, transitioning servers and network infrastructure to a virtualized environment, and implementing Active Directory and group policy objects for efficient device management. Additionally, I led the migration of devices to Windows 10, maintained critical SQL databases with local redundancy, ensured continuous network connectivity across multiple sites, transitioned email systems to Microsoft O365, and managed mobile devices for warehouse and store operations, significantly enhancing the company's operational efficiency and reliability.

2014 - 2018
Source Audio

IT Support

Education

2011-2014
Fordham University

Computer Science & Mathamatics

Studied computer science & mathamtics at Fordham University. Courses I have taken: Data Structures, Databases Systems, Computer Organization, Data Mining, Internet & Web Programming. Additional coursework in business & economics.

System Administration

  • Windows
  • Linux
  • VMWare vSphere
  • Active Directoy
  • Group Policy
  • Microsoft HyperV
  • SQL Server
  • LAMP/LEMP Stacks
  • Kaseya
  • Powershell
  • Bash
  • Scripting

Network Administration

  • TCP/IP Stack
  • DNS
  • DHCP
  • VPN
  • FTP
  • VLAN
  • Firewalls
  • WLAN
  • Cisco Meraki
  • Ubiquity
  • Aruba

Cloud Platforms

  • Amazon Web Services
  • Microsoft Azure
  • Google Cloud
  • Kubernetes
  • Docker
  • Ansible
  • Git
  • Prometheus
  • Grafana
  • Coninual Deployment

Additional Tools

  • Microsoft Office 365
  • Google Workspace
  • Okta
  • Remote Access
  • VOIP
  • Mobile Device Management
  • Verifone\Clover\Ingenico Payment Processing
  • IP Cameras

Contact

Brooklyn, NY

(781) 854-6165

James@jamesksmith.com

Freelance Available

How Can I Help You?